Shipping policy

At ArtiCare®, we strive to provide efficient, transparent, and secure delivery service worldwide. Below, we detail the terms governing the processing, shipping, and delivery of our products. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Scope (Worldwide Coverage)

We ship internationally (Worldwide). If, due to logistical reasons or events of force majeure, we are unable to ship an order to a specific country or region, we will contact you promptly to issue a full refund for your purchase.

2. Processing and Delivery Timelines

Total delivery time consists of two distinct stages: Processing Time and Transit / Shipping Time.

  • Order Processing Time: All orders require 1 to 2 business days (excluding weekends and holidays) to be processed, packed, and verified prior to dispatch.

  • Estimated Transit / Delivery Time: Once dispatched, the estimated international transit time is 6 to 10 business days.

Important Note: Delivery times are estimates based on standard carrier operations. While we make every effort to ensure packages arrive within the stated timeframe, ArtiCare® is not responsible for delays caused by customs clearances, transport strikes, severe weather conditions, or force majeure events outside of our direct control.

3. Order Tracking

Once your order has shipped, you will automatically receive a shipping confirmation email containing a tracking number and a direct link to track your package's status in real-time.

4. Shipping Costs and Customs Duties

  • Shipping Fees: Applicable shipping charges for your order will be calculated and clearly displayed at checkout prior to finalizing your purchase.

  • Customs, Duties, and Import Taxes: For international shipments, packages may be subject to import taxes, customs duties, or local charges imposed by the destination country's tax authorities. These additional fees are the sole responsibility of the customer. ArtiCare® has no control over these charges and cannot predict their exact amounts.

5. Delivery Address and Issues

  • Incorrect or Incomplete Address: It is the customer's responsibility to provide a complete and accurate shipping address at checkout. ArtiCare® assumes no liability or additional costs for delays or failed deliveries caused by errors in the provided delivery address.

  • Unclaimed Packages / Recipient Absence: If the courier is unable to deliver the package after multiple attempts, or if the shipment is refused at customs/destination, it will be returned to our facility. In such cases, original shipping costs and return shipping fees are non-refundable.

6. Lost, Damaged, or Delayed Packages

  • Reporting Damage: If upon receipt your package shows visible signs of transit damage, we strongly advise noting it on the delivery driver’s log and taking clear photos before opening the parcel.

  • Claims: If your order significantly exceeds the estimated delivery timeframe (more than 15 business days from dispatch) or arrives damaged, please contact our customer support team immediately at myarticare@hotmail.com with your order number to initiate an investigation with the carrier.

7. Contact Us

If you have any questions or concerns regarding your shipment, our support team is at your disposal:

  • Customer Support Email: myarticare@hotmail.com